2 hours ago
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ABUJA – The Director-General of the Bureau of Public Enterprises (BPE), Mr Ayodeji Gbeleyi, on has declared fresh commitment to uphold the mandate of Service Compact otherwise known as SERVICOM, charging staff of the organisation with the need to prioritise attitudinal and behavioral ethics in their dealings with clients and stakeholders.
Gbeleyi spoke during a symposium by the BPE to commemorate the National SERVICOM Day in Abuja recently.
The Director General said the theme for this year’s symposium, “Impact of Attitudinal and Behavioural Ethics in the Workplace,” reflects the role that ethics play in shaping organisational culture and enhancing employee engagement.
Gbeleyi stated that fostering the right ethical framework is essential for achieving success and contributing to national development, while describing the event as an opportunity to reflect on how to cultivate a positive work environment that delivers exceptional service.
“If we are to achieve success in our various endeavours and contribute meaningfully to national growth and development, there is no better time to discuss a topic of this nature than today. The impact of these ethics can be far-reaching, influencing employee behaviour, organisational culture and overall service excellence.
“Furthermore, the invitation of Dr. Emeka Flemin Okengwu, a renowned development and management expert as the Guest Speaker at this event also underscores the importance we attach to this relevant topic,” he stated.
On her part, The National Coordinator/ Chief Executive Officer SERVICOM Mrs. Nnenna Akajemeli said that the SERVICOM office is keen to recognize efforts staff make to ensure purposeful impact in rendering service to beneficiaries of Government service.
Akajemeli noted that in SERVICOM, services are rated on five key parameters, including Service delivery, timeliness, information dissemination, professionalism and Staff Attitude.
Addressing the focus of the symposium, the CEO explained that a positive attitude among employees fosters collaboration, enhances communication, and promotes a culture of respect and support for staff, and stakeholders.
“When staff approach their roles with enthusiasm and a willingness to help, it not only boosts morale but also increases productivity and creativity. However, negative attitude can lead to conflict, decreased motivation, and lower performance levels,” she said.
Akajemeli said organisations can cultivate a positive staff attitude through effective leadership, recognition of achievements, and opportunities for professional growth.
Speaking on Professionalism, she noted that it reflects the culture of an organisation; it’s corporate brand and how this is perceived by stakeholders when engaging with staff.
She pointed out that professional disposition builds trust and credibility among colleagues and clients, enhancing collaboration and teamwork.
“It also establishes clear expectations and boundaries, reducing misunderstandings and conflicts. For example by providing written job descriptions staff understand their duties and those of their colleagues; also a code of conduct outlining expected behaviors, communication styles, and professional etiquette – serves as a reference point for all employees and reinforces the importance of professionalism,” she explained.
In highlighting the impact of attitudinal and behavioral ethics in the workplace, Akajemeli noted that ethical behavior shapes not only the reputation of an organisation but also its internal culture, employee morale, and overall effectiveness.
