Lagos hotel advocates tech-driven hospitality for enhanced experience, sustainability

Indigenous hospitality establishment, L’eola Hotel, a subsidiary of the Leadway Group, has advocated the adoption of a technology-driven hospitality experience by operators in the industry for sustainability of their operations.

L’eola Hotel recently showcased its innovative and forward-thinking approach to hospitality during the recently-concluded ‘Hotel Expo Nigeria 2024.’

The hotel, renowned for its drive for innovation, spotlighted its focus on leveraging cutting-edge technology to enhance sustainability and the overall guest experience.

During a panel discussion titled, ‘Exploring the Impact of Innovation and Technology in Modern Hospitality Service,’ the General Manager of L’eola Hotel, Lily Izevbigie, emphasised technology’s transformative role in revolutionising hospitality services.

“At L’eola Hotel, we view technology as an essential tool for enhancing guest satisfaction and operational efficiency. Our approach integrates advanced booking systems, guest management solutions and smart room features to meet the needs of modern travellers while promoting eco-friendly practices.

“L’eola Hotel has implemented several technological advancements aimed at reducing its environmental footprint, including the digitisation of operations and a shift toward sustainable room amenities.

“We believe in the power of technology not only to streamline and optimise processes but to drive sustainability. By adopting eco-friendly solutions, we are reinforcing our dedication to responsible business practices,” Izevbigie stated.

However, she also highlighted the balance between tech-driven efficiency and the human element of hospitality.

“While technology plays a critical role, it cannot replace the personalised attention and genuine care that define exceptional hospitality. At L’eola Hotel, we ensure that technology complements, rather than substitute, the warmth and attention that guests value,” she said.

L’eola Hotel continues to be a frontrunner in integrating technology with human-centred service. From digital check-ins to contactless room access, the hotel provides a seamless, modern experience while maintaining the highest standards of comfort and care.

As part of the Leadway Group, L’eola Hotel remains committed to setting new benchmarks in environmental stewardship and innovation within the hospitality industry, inspiring others to follow its lead.

L’eola Hotel, a 50-room boutique hotel in Lagos, Nigeria, is known for its innovative fusion of technology and personalised service.

With a steadfast focus on providing exceptional guest experiences, L’eola Hotel integrates smart technology while maintaining an eco-conscious approach. It makes each guest feel valued and important and solidifies its position as a leader in modern hospitality management.

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